I shop a lot of different sample sale sites, it lets me get things that I wouldn’t otherwise buy at prices I’m willing to pay. My most recent experience was with The Foundary. I ordered a pendant light for my bathroom. It was only $30, well $35 with shipping, but still a great price considering the cost of all the other pendant lights I’ve liked.
Their shipping is really fast, so I got this in under five days. Unfortunately, when it was delivered the glass globe on the light was broken. I’ve received broken stuff from sample sale sites before, Billion Dollar Babes is the one I’ve had trouble with in the past. Their return policy is terrible and I was expecting the same experience with The Foundary. Imagine my surprise when I discovered an easy to fill out form on the Foundary’s site.
I filled out the form, and requested a replacement product (I really like this light so I was willing to try again). Within 15 minutes I had received an e-mail confirming my return, and telling me to just keep my broken one and donate it to charity – no need to ship it back. And 15 minutes after that I received another e-mail confirming that my replacement product had been ordered and would be shipped soon.
I received my new light today in one piece – barely a week since my original order. And I couldn’t be happier! Now I’m off to add “Hang Bathroom Light” to my husband’s todo list.